Patient Info Cambridge Park Medical Centre
FEE POLICY
All fees are payable on the day.
We bulk bill for patients under 16 years and blue Pension card holders over 70 years only, Fees apply to all other patients.
The following fees apply to all other patients:
Short consultation (Level A) $65
Standard consultation (Level B) $98
Long consultation (Level C) $170
Extensive consultation (Level D) $185
Please note levels are determined at doctor’s discretion.
Failure to Attend fee of $35 for single consult and $50 for a double missed appointment.
Instant Medicare rebate is available after your consultation into cheque or savings account only.
Please note in some instances, Medicare does not offer a rebate.
MEDICAL SERVICES
- Women’s Health
- Men’s Health
- Childhood Immunisations
- Travel Health
- Occupational Health
- Workers Compensation
- Medicals
- Chronic Disease Management
- Health Checks
- 4yrs
- 45/49yr old
- >75yr old
- ATSI
REMINDER SYSTEM
Our practice sends reminders for ongoing patient care in advance to follow up procedures. If you have booked a longer appointment, reception will confirm the appointment via SMS or phone.
MANAGING PATIENTS HEALTH
Details can be obtained from practice.
PLEASE NOTE
To ensure ongoing patient care, please ensure your details are up to date e.g. Medicare, Health Care and Pension Cards, as well as postal address and contact phone number.
For interpreter services, please see reception
MANAGING PATIENTS HEALTH
All patients must make an appointment to see the doctor. Every effort is made to accommodate your preferred time with your chosen doctor. Please understand that due to emergencies or unforeseen delays, the doctors may not run on time.
A standard appointment is between 10-15 minutes. Forms, medicals, childhood immunisations and some procedures require longer appointments; please advise reception when making your appointment. Please inform reception should you require the service of a translator.
If you are unable to attend an appointment, cancellation notice must be provided, at least two hours in advance. FAILURE TO ATTEND AN APPOINTMENT WILL INCUR A FEE.
AFTER HOURS
For after hours care, either call Call the Doctor on 1800 225 584 or call GP assist on 1800 022 222. For urgent medical care present to Royal Hobart Hospital Emergency.
COMMUNICATION POLICY
Doctors at our practice do not receive calls from patients during a consultation to ensure patient confidentiality. If you would like to speak to your doctor, a message can be left with reception and the doctor will endeavour to return your call by the end of the day.
Emails will be endeavoured to be answered by the end of the day.
Phone calls DO NOT replace a face to face visit. Doctors may ask reception to make an appointment.
CONFIDENTIALITY AND PRIVACY
All medical records/ information are confidential in accordance with the Privacy Amendment (Private Sector) Act 2000 which extends the operation of the Privacy Act 1988.
Please note, due to this act, doctors are unable to discuss medical issues via email. If you would like to view our privacy policy, please ask reception.
RESULTS
PATHOLOGY: Most results are available 2-3 days after sample is taken. Please call the practice if you wish to receive your results and the nurse will return your call in the afternoon.
If results need a follow-up, we will endeavour to contact you.
PAP SMEAR: Patients will be notified by mail approximately 1-2 weeks after smear is taken. If you do not receive the results in this time, please contact the surgery.
XRAY/ULTRASOUND: Please make a follow up appointment with your GP approximately 2-3 days after your Xray/Ultrasound unless otherwise requested by your GP.
MEDICAL STUDENTS
We accredited training practice for Medical Students. From time to time, a student may be sitting in with your doctor. If this is the case, reception will seek your approval prior to your consultation.
PRESCRIPTIONS AND REFERRALS
Renewal of a repeat prescriptions or referral must have an appointment. Please book in advance prior to your prescription/referral expiring.
ABUSIVE BEHAVIOUR/COMPLAINTS/FEEDBACK
Patients who use abusive behaviour or language will not be tolerated at this practice.
Patients who do so will not be seen by a doctor or nurse.
All complaints are to be issued in writing to the Centre Administrator.
All feedback is to be issued in writing to the Centre Administrator.
WALK IN APPOINTMENTS
The Centre allocates a number of appointments per day, please ask the receptionist if these appointments are available.
HOME VISITS
Please speak with your GP to see if they offer this service.
AFTER HOURS CARE
After Hours assistance please call: either call Call the Doctor on 1800 225 584 or Health Direct 1800 022 222 or present to the Royal Hobart Hospital Emergency Department
In the case of Emergency call 000
ELECTRONIC COMMUNICATIONS POLICY
Doctors at our practice do not receive calls from patients during a consultation to ensure patient confidentiality.
If you would like to speak to a doctor, a message can be left with reception and the doctor will endeavour to return your call by the end of the day.
Emails will be endeavoured to be answered by the end of the day.
Phone calls DO NOT replace a face to face visit. Doctors may ask reception to make an appointment.
HEALTH COMPLAINTS COMMISSIONER
Add contact details to abusive behaviour/complaints section under Patient info
Complaints can also be heard by contacting the Health Complaints Commissioner on 1800 001 170 (Mon – Fri 9-4.45)
MANAGING HEALTH INFORMATION/PRIVACY POLICY
Please click here to view our privacy policy
Our Centre updates the Privacy Policy regularly, next review is October 2019